Enterprising Agile Project Manager

18 hours ago

Angeles City, Central Luzon, Philippines beBeeAgile Full time $72,000 - $96,000
Job Description

We are seeking an experienced Agile Scrum Master to support the management and continuous improvement of our enterprise Microsoft Dynamics Sales and Customer Service system.

Key Responsibilities
  • Lead a team in adhering to Agile/Scrum principles tailored to meet the needs of the Microsoft Dynamics Sales and Customer Service system.
  • Organize and facilitate Scrum ceremonies like sprint planning, daily stand-ups, sprint reviews, and retrospectives.
  • Act as a servant leader by identifying and resolving roadblocks related to Microsoft Dynamics Sales and Customer Service system projects and operations.
  • Collaborate with stakeholders to address dependencies and challenges impacting system functionality or project timelines.
  • Motivate self-organization and accountability within the team, particularly in resolving Microsoft Dynamics-related issues.
  • Work closely with Product Owners to ensure that backlogs for Microsoft Dynamics Sales and Customer Service are properly groomed and prioritized.
  • Coach team members on agile best practices and empower them to take initiative in managing and enhancing Microsoft Dynamics functionality.
  • Monitor key performance indicators (KPIs) such as system uptime, response times, sprint burndown, and cycle time to measure team performance and system success.
Requirements
  • Bachelor's degree in Computer Science, Business, or a related field; or equivalent work experience.
  • Certified Scrum Master (CSM) or equivalent Agile certification.
  • 3+ years of experience as a Scrum Master in an Agile environment, with demonstrated experience managing enterprise systems like Microsoft Dynamics.
  • Proven expertise in facilitating Scrum ceremonies and coaching agile teams working on enterprise-level systems.
  • Proven proficiency with agile project management software, such as Azure DevOps or Jira.
  • Excellent communication, leadership, and problem-solving skills specific to enterprise system challenges.
  • Strong understanding of software development lifecycle (SDLC) processes and agile methodologies applied to CRM systems.
About Us

A global company helps businesses build engaged, pleased, and profitable customer experiences powered by its combination of humanity and technology.

The company values diversity and inclusion, aiming to reflect the communities it serves. Employees feel valued, belonging, and comfortable being their authentic selves at work.

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