Career Opportunity in Project Management

1 day ago

Angeles City, Central Luzon, Philippines beBeeProject Full time $80,000 - $120,000
Job Title: Project Manager Opportunity

About the Role:
This is a high-impact position focused on project execution, business process improvement, and driving collaboration across teams to deliver meaningful outcomes. The ideal candidate will have expertise in Agile project methodologies and a strong understanding of Customer Care processes and workflows.

About You:
You will bring a proven track record of success in leading initiatives within the Global Customer Care space. Your experience should include managing software development lifecycles, collaborating with cross-functional technical teams, and working with Customer Care systems and enterprise applications such as CRM, WFM, and telephony platforms. Familiarity with Salesforce and Amazon Connect is a plus.

Responsibilities:
  1. Lead Project Execution: Manage the end-to-end execution of Customer Care projects, ensuring alignment with business goals and timely delivery.
  2. Translate Requirements into Deliverables: Serve as a bridge between business users and cross-functional partners by capturing detailed requirements and translating them into standardized documentation and actionable user stories.
  3. Document and Improve Processes: Collaborate with subject matter experts and stakeholders to document business processes, identify gaps, and propose effective solutions.
  4. Facilitate Agile Practices: Lead project teams using Agile methodologies, including managing Kanban or Scrum boards and facilitating ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.
  5. Present Project Updates: Deliver project updates and product demonstrations to stakeholders as needed to maintain transparency and alignment.
  6. Manage Project Planning: Develop and maintain level of effort estimates, status updates, milestones, schedules, budgets, and resource allocation to ensure successful execution.
  7. Track Progress with Agile Tools: Monitor project progress using Agile project management tools (e.g., Jira), ensuring deliverables meet quality and timeline expectations.
  8. Maintain Project Documentation: Create and manage key project artifacts, including charters, roadmaps, requirements, test plans, and user acceptance criteria.
  9. Support Enhancements and Improvements: Contribute to system enhancements and process improvement initiatives that drive efficiency and effectiveness.
  10. Ensure Stakeholder Alignment: Maintain strong communication and alignment with stakeholders throughout the project lifecycle.

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