Remote Customer Service Representative Opportunities

2 weeks ago

Porac, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Overview

MCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients.

We're seeking enthusiastic customer service representatives to support inbound and outbound initiatives for a range of well-known clients. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Candidates must have prior call center experience and strong proficiency in English, both written and spoken. A high-speed internet connection and appropriate, quiet work environment are also required.

  • A high-speed internet connection
  • An appropriate, quiet work environment

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities:

In this role, you will:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
Qualifications

The ideal candidate will possess the following qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
Compensation & Benefits

We offer a competitive compensation package that includes:

  • HMO coverage

Plus, opportunities for growth and promotion, and more

We provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

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