Remote Customer Service Representative

2 weeks ago

Porac, Philippines beBeeCallCenter Full time ₱100,000 - ₱120,000
Job Overview

We are seeking a highly skilled Remote Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound and outbound calls in a professional and efficient manner.

Your primary goal will be to resolve customer issues on the first call through effective problem-solving, while also providing excellent customer service and ensuring that all customer interactions are handled in accordance with our company's policies and procedures.

The ideal candidate will have prior call center experience, strong communication skills, and the ability to work well under pressure. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

  • Main Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications
  • Education:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Experience:
  • Previous call center experience
  • Work from home experience
  • Language Skills:
  • Strong command of the English language
  • Technical Skills:
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
Benefits
  • HMO Coverage:
  • HMO coverage plus a dependent
  • Rice Allowance:
  • Rice allowance per day
  • Clothing Allowance:
  • Clothing allowance per month
  • Meal Allowance:
  • Free meal during training
  • Dental Coverage:
  • Dental coverage
  • In-Office Rewards:
  • Frequent disinfection, fogging of workplace
  • Employee Recognition:
  • Performance and loyalty bonuses
  • Professional Development:
  • Opportunities for growth and promotion
  • Company Culture:
  • Sharpen your social skills while meeting awesome people
Others
  • Physical Requirements:
  • This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
  • Reasonable Accommodation:
  • It is the policy of MCI to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.
About Us

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We take pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. Our core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

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