Remote - Inbound Customer Service Representative (100% Remote/WFH)

4 weeks ago

Porac, Philippines PrimeSync Solutions Full time
About the job Remote - Inbound Customer Service Representative (100% Remote/WFH)

Join our team as an Inbound Customer Service Representative and work from the comfort of your home If you're passionate about providing exceptional customer experiences and thrive in a remote work environment, we want to hear from you. Apply now and take the first step towards an exciting career with our fast-growing BPO company.

About PrimeSync Solutions

PrimeSync Solutions is a fast-growing Business Process Outsourcing (BPO) company that excels in delivering innovative solutions to our clients. Committed to excellence, we are seeking a highly experienced Appointment Setter.

About the Job:

  • Handle inbound customer inquiries via phone in a professional and timely manner.
  • Provide accurate information and solutions to customers' questions, concerns, and issues.
  • Assist customers with product inquiries, account management, order processing, and troubleshooting.
  • Effectively resolve customer complaints and escalations with empathy and efficiency.
  • Document all customer interactions and transactions accurately in the CRM system.
  • Collaborate with team members and other departments to ensure seamless customer experiences.
  • Meet or exceed established performance metrics, including quality, productivity, and customer satisfaction targets.

Requirements:

  • At least 2 years of relevant experience in customer service, preferably in a call center or BPO environment.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in using CRM software and other relevant tools.
  • High school diploma or equivalent; college degree preferred.
  • Availability to work flexible schedules, including evenings, weekends, and holidays.
  • Reliable high-speed internet connection and a quiet workspace for remote work.

How to Apply:

Please send your resume to with the subject line Application for (Job Title).

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