Chief Delivery

2 days ago

Pasig, National Capital Region, Philippines beBeeExecutive Full time ₱3,500,000 - ₱5,500,000
About the Role

This high-visibility position oversees client delivery and service standards, combining strategic leadership with hands-on execution to drive performance and scale operations.

Key Responsibilities
  • Own the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.
  • Monitor Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.
Leadership & Team Development
  • Lead, mentor, and inspire a remote team of Executive Partners, driving performance and engagement.
  • Design and execute onboarding programs, equipping new hires to deliver top-tier client support from day one.
Operational Efficiency & Process Optimization
  • Build, refine, and manage internal SOPs, playbooks, and workflows that scale operations efficiently.
  • Maintain dashboards, reporting tools, and automation to drive visibility, accountability, and data-informed decisions.
Risk Management & Strategic Problem Solving
  • Act as the primary escalation point for client or operational issues, resolving challenges swiftly and professionally.
  • Anticipate risks, manage expectations proactively, and safeguard client trust and operational integrity.
Requirements
  • 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
  • 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
  • Tech-fluent with Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
  • Autonomous, self-managed, and outcome-driven work style.
  • Flexible working hours and ability to adapt to urgent needs.
  • Fluent English communication (written and spoken).
  • Experience in async, remote team environments.
  • Comfort with change, ambiguity, and shifting priorities; operational agility.
PREFERRED SKILLS
  • EA coaching experience to mentor and support a growing Executive Partner team.
  • Onboarding & training experience to accelerate EP ramp-up.
  • Process improvement skills to support scale and system building.
  • Conflict resolution experience to manage client escalations diplomatically.

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