Head of Service Delivery
4 days ago
IT Service Delivery Manager / Head of Engineering (CTO Track)
Position Summary
We are seeking a highly motivated
IT Service Delivery Manager
/
Head of Engineering
to take ownership of our IT operations and technology delivery within a fast-paced FinTech environment. This role is ideal for a
self-starter
with a proven background in IT service delivery or engineering leadership within
e-wallet, payments, or financial services
. The successful candidate will be accountable for driving IT project delivery, building and scaling engineering teams, and ensuring the performance and reliability of our platforms.
This is a
hands-on leadership role
with a clear pathway to evolve into a
Chief Technology Officer (CTO)
, responsible for shaping and executing the long-term technology strategy of the company.
Key Responsibilities
Technology & Delivery Leadership
- Take ownership of IT operations, engineering delivery, and technology execution.
- Lead end-to-end delivery of IT projects, ensuring timelines, quality, and accountability.
- Build and scale high-performing engineering and IT service delivery teams.
- Drive operational excellence across infrastructure, application development, and support.
Engineering & Product Development
- Oversee the design, development, and deployment of secure, scalable, and reliable fintech platforms.
- Collaborate closely with product management to prioritize and execute technology roadmaps.
- Introduce best practices in coding standards, architecture, and DevOps.
- Champion modern infrastructure adoption (cloud-native, microservices, automation).
Security, Compliance & Risk Management
- Ensure platforms meet fintech industry and regulatory standards
- Partner with compliance and risk teams to embed security and data governance into technology operations.
- Proactively manage risk, uptime, and business continuity.
People & Culture
- Mentor, coach, and inspire technical teams to achieve high performance.
- Foster a culture of accountability, autonomy, and continuous improvement.
- Attract and retain top engineering talent aligned with the company's mission.
Strategic Growth (Path to CTO)
- Contribute to shaping the company's technology vision and innovation strategy.
- Evaluate emerging technologies (AI, data analytics, blockchain, fraud detection, risk modeling).
- Drive initiatives that improve scalability, customer experience, and competitive differentiation.
Key Requirements
- Proven experience as
Head of Engineering, IT Service Delivery Manager, or senior IT leadership
role in
FinTech (e-wallets, payments, digital banking, or related sectors)
. - Strong track record of
delivering IT projects end-to-end
and managing technology operations at scale. - Demonstrated ability to take
ownership, work autonomously, and drive accountability
within teams. - Solid understanding of
secure systems architecture, cloud infrastructure, DevOps, and APIs
. - Deep knowledge of
financial services regulations
and compliance frameworks. - Hands-on experience with
agile methodologies
and modern engineering practices. - Strong leadership, communication, and stakeholder management skills.
- A
builder mindset
– capable of scaling teams, systems, and processes from the ground up.
-
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