Celiac Disease Outreach Specialist

Seeking a skilled and dedicated University Outreach Coordinator to support the launch of a platform dedicated to helping students with celiac disease navigate college dining and campus living.

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• Research & Contact Identification:","
  • Identify appropriate contacts at target universities, including:","
    • Campus dietitians and nutritionists","
    • Dining services directors and managers","
    • Student wellness coordinators","
    • Disability services staff
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  • Verify contact information and update the outreach database","
  • Prioritize outreach based on university rankings and strategic importance
  ","Outreach & Communication:
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  • Conduct professional phone calls to universities & specific departments","
  • Send personalized email outreach using provided templates","
  • Follow up consistently on initial outreach attempts","
  • Handle objections and redirect conversations to appropriate contacts","
  • Maintain professional, warm communication that represents the mission
  ","Interview Coordination:
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  • Encourage 15-20 minute video interviews with confirmed contacts (automated)","
  • Coordinate across time zones and university schedules (system will automate)","
  • Send interview confirmations and reminders (system will automate)","
  • Provide interview questions in advance to participants","
  • Reschedule interviews as needed and maintain calendar accuracy
  ","Database Management:
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  • Maintain a detailed outreach tracker with all contact attempts in the CRM","
  • Update contact information, interview status, and detailed notes","
  • Track outreach metrics and conversion rates (automated)","
  • Generate weekly progress reports from the template","
  • Ensure data accuracy and completeness
  ","Target Goals:
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  • Phase 1: Contact and secure interviews with the top 100 U.S. colleges and universities","
  • Phase 2: Expand outreach to the next 250 institutions (public and private)","
  • Phase 3: Reach 1,000 universities by year-end","
  • Initial Daily Target Metrics: 30 university contact attempts (4 per hour, 15 minutes per school, including research, call, and follow-up)","
  • Weekly Target: ~150 initial contact attempts with 10% interview confirmation rate (~15 confirmed interviews per week)
  ","Required Skills & Qualifications:
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  • Excellent verbal and written English communication","
  • Professional phone presence and confidence in cold calling","
  • Ability to quickly build rapport with university staff","
  • Strong email writing skills with attention to detail
  ","Technical Proficiency:
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  • Experience with CRM systems and Google Sheets","
  • Comfortable with video conferencing platforms (Zoom, Meet, etc.)","
  • Basic internet research skills","
  • Email management and calendar coordination
  ","Personal Qualities:
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  • High persistence and resilience in outreach efforts","
  • Strong organizational skills and attention to detail","
  • Empathy for families dealing with celiac disease","
  • Self-motivated with the ability to work independently","
  • Professional demeanor when representing the mission
  ","Preferred Qualifications:
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  • Personal experience with celiac disease or gluten allergies (highly preferred)","
  • Previous experience in B2B outreach, sales, or customer service","
  • Familiarity with higher education institutions","
  • Understanding of dietary restrictions or food allergies","
  • Experience with research and data collection","
  • Virtual assistant or remote work experience
  ","Growth Opportunities:
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  • Potential expansion into interview conducting and content creation","
  • Opportunity to shape the outreach strategy as the platform grows","
  • Training and development in digital marketing and community outreach","
  • Potential for increased responsibilities as the platform scales
  ","Application Requirements:
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  • Resume highlighting relevant communication and outreach experience","
  • Brief cover letter explaining interest in supporting families with celiac disease","
  • Example of professional email communication (can be anonymized)