Service Delivery Director

1 month ago


Ayala Alabang, National Capital Region, Philippines Nityo Infotech Full time
Overview
Nityo Infotech seeks an experienced Service Delivery Director to oversee our Global Network Operations Center (GNOC). This key role will lead the management of infrastructure solutions, monitor performance through KPIs and ITIL processes, and drive business growth.

Key Responsibilities
• Manage and optimize service delivery operations within our GNOC.
• Oversee infrastructure solutions across datacenters, cloud environments, and network/security systems.
• Develop and implement strategies to improve service delivery performance using metrics and industry best practices.

Required Skills
• In-depth knowledge of infrastructure solutions: datacenters, clouds, networks, and security.
• Strong experience in managing Operations KPIs such as ticket management, backup completeness, and infrastructure utilization.
• Solid experience in ITIL processes and practices (ITIL certification required).

About the Role
We estimate the salary for this position to be around $120,000 - $180,000 per annum, depending on location and experience. The successful candidate will have a strong track record in IT operations leadership and a passion for driving business success. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

Benefits
This is a fantastic opportunity to join a dynamic team and contribute to the growth and success of Nityo Infotech. As a valued member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional development and advancement.

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