Room Operations Director

1 month ago

Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time
Job Overview

We are seeking a highly skilled Room Operations Director to join our team at Filinvest Group. This is an exciting opportunity to lead the Rooms Division and drive operational excellence in creating unforgettable guest experiences.

Key Responsibilities
  • Revenue Management:
    • Develop strategic pricing strategies to maximize room revenue, optimize Average Daily Rate (ADR), and increase Revenue Per Available Room (RevPAR) by collaborating with the Director of Sales and Marketing.
    • Oversee room inventory allocation to maximize occupancy and profitability while maintaining an optimal guest experience.
    • Create accurate short-term and long-term revenue forecasts, incorporating demand patterns, booking trends, and market conditions.
    • Optimize distribution channels (OTAs, direct bookings, GDS) to reduce acquisition costs and enhance profitability.
    • Lead upselling initiatives across guest touchpoints and identify opportunities to bundle rooms with other services.
  • Financial Discipline:
    • Develop and monitor the Rooms Division's annual budget to ensure alignment with overall hotel financial goals.
    • Implement strategies to manage departmental costs, such as labor, inventory, and supplies, while maintaining 5-star service standards.
    • Track and analyze financial performance metrics, including GOPPAR (Gross Operating Profit Per Available Room), to identify areas for improvement.
    • Streamline processes to control overhead and ensure cost-effective operations across all room-related departments.
  • Data Analysis and Reporting:
    • Regularly review key performance indicators (KPIs) such as RevPAR, ADR, Occupancy, and Cost Per Occupied Room.
    • Utilize data to identify trends, opportunities, and risks, and implement strategies to capitalize on them.
    • Prepare and present revenue and financial reports to senior management, highlighting achievements and recommending corrective actions as needed.
  • Distribution Channel Optimization:
    • Collaborate with the sales and marketing teams to ensure effective use of distribution channels, including OTAs, brand websites, and direct bookings.
    • Drive initiatives to reduce the cost of customer acquisition by promoting direct booking channels.
    • Regularly review the performance of distribution channels and suggest adjustments for better yield.
  • Operational Leadership:
    • Develop and implement operational strategies and policies for the Rooms Division to ensure high levels of service delivery and guest satisfaction.
    • Monitor daily operations and proactively address any service delivery issues to ensure consistency and efficiency.
    • Collaborate with other departments to align overall hotel operations and maximize guest experiences.
    • Ensure smooth, cost-effective, and guest-focused operations across all Rooms Division areas while adhering to the highest standards of service quality.
  • Guest Experience Management:
    • Lead initiatives to enhance guest engagement and satisfaction levels through personalized service and attention to detail.
    • Oversee the guest feedback process, addressing concerns promptly and driving continuous improvement based on insights gained.
    • E nsure the hotels standards for cleanliness, safety, and comfort are consistently met or exceeded.
    • Act as the ultimate escalation point for guest concerns, ensuring swift, empathetic, and effective resolutions.
  • Achieving TrustYou Scores:
    • Oversee guest touchpoints in the Rooms Division to ensure a seamless and exceptional experience.
    • Monitor and address guest feedback from platforms like TrustYou, ensuring swift resolution of issues.
    • Personalize services to meet or exceed guest expectations, contributing to positive reviews.
    • Conduct regular room inspections to ensure cleanliness, maintenance, and adherence to brand standards.

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