Customer Service Representative

3 weeks ago


Quezon City, National Capital Region, Philippines Trinity Workforce Solutions Full time

As a key member of the Trinity Workforce Solutions team, the Eligibility and Benefits Specialist will provide exceptional support to providers and members by responding to inbound inquiries regarding Eligibility and Benefits (medical and behavioral health), Claims Inquiry, and Provider Inquiry pre-authorization. Key responsibilities will include:

  1. Respond to inquiries from providers and members in a timely and professional manner
  2. Provide accurate and comprehensive information on Eligibility and Benefits, Claims Inquiry, and Provider Inquiry pre-authorization
  3. Collaborate with internal stakeholders to resolve complex issues and escalate when necessary


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