Technical Support Specialist
3 weeks ago
At Trinity Workforce Solutions, we are committed to providing exceptional service to our clients. This role offers an exciting opportunity for a skilled Technical Support Specialist to join our team and play a critical part in delivering high-quality support services.
The salary for this position is estimated to be around $23,600 plus a bonus of up to $2,400 per year, making it a competitive offer in the market. With this attractive compensation package, you will have the financial security to focus on your career growth and development.
Job Description:
- Provide first-level technical support to end-users via various communication channels, ensuring prompt resolution of their issues.
- Troubleshoot and resolve hardware, software, and network problems efficiently, minimizing downtime and maximizing user satisfaction.
- Elevate complex technical issues to the appropriate support teams, demonstrating excellent escalation skills.
- Maintain accurate records of support requests and resolutions, utilizing tools like ServiceNow to streamline processes.
- Assist with the deployment of new hardware and software, showcasing your ability to adapt to changing technology landscapes.
- Exemplify a high level of customer service and professionalism at all times, building strong relationships with clients and colleagues alike.
Required Skills and Qualifications:
- A minimum of 6 months' experience in a Service Desk or TSR role, with a proven track record of success.
- Completion of at least two years of college education, preferably in a relevant field such as computer science or information technology.
- Strong understanding of operating systems, hardware, and software, with expertise in troubleshooting and resolving technical issues.
- Excellent communication and customer service skills, with the ability to work effectively with diverse stakeholders.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a dynamic environment.
- Strong problem-solving and troubleshooting skills, with a keen eye for detail and a results-driven approach.
- Flexibility to work in a 24/7 environment, with a willingness to adapt to changing schedules and priorities.
Benefits:
- Competitive salary of $23,600 plus a bonus of up to $2,400 per year.
- Opportunity to work with a reputable company like Trinity Workforce Solutions, with a strong reputation for excellence in the industry.
- Chance to develop your skills and expertise in a dynamic and supportive environment.
- Flexibility to work in a 24/7 environment, with opportunities for career growth and advancement.
Others:
The hiring process can start immediately, with online applications welcome. Don't miss out on this exciting opportunity to join our team and take your career to the next level
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