Delinquent Account Recovery Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeCollection Full time ₱35,000 - ₱40,000

Delinquent Account Recovery Specialist

We are seeking a skilled Delinquent Account Recovery Specialist to proactively manage delinquent accounts, contact customers to secure payments, and negotiate repayment terms. The ideal candidate will possess excellent communication skills, strong negotiation abilities, and a customer-focused approach.

Job Description
  • Contact customers via phone or email to resolve past-due accounts and secure payments
  • Determine reasons for delinquency and negotiate payment plans or full settlements
  • Update customer accounts accurately using CRM tools
  • Follow established guidelines to recommend appropriate collection remedies
  • Explain delinquency consequences and develop repayment schedules
  • Handle customer payment inquiries and resolve issues independently
  • Organize workflow and schedule follow-ups effectively
  • Maintain accurate account records for resolution tracking
  • Achieve key performance metrics while complying with policies

Benefits:

  • Competitive salary package
  • Night differential pay to maximize your earnings
  • HMO coverage with free dependent upon regularization
  • Permanent work-from-home arrangement
  • Salary advance program through our banking partner (eligibility and approval subject to bank assessment)
  • Unlimited upskilling through company training courses
  • Free access to office gyms with a physical fitness trainer
  • Exclusive lifestyle perks (hotel and restaurant discounts)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government benefits
  • Total of 20 annual leaves to be used at your discretion
Qualifications
  • Minimum 3-5 years collections experience required, with no more than a 3-month gap in recent employment
  • Minimum 1 year of remote work experience in previous employment
  • Experience managing 120+ days delinquent accounts and BPO experience
  • Demonstrated strong negotiation and problem-solving skills
  • Excellent communication skills, with proficiency in English, both verbal and written
  • Strong etiquette with phone calls, chat, email, and interpersonal communication skills
  • Experience in debt loan collection, consumer lending, or personal finance

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