IT Service Delivery Expert

2 days ago

Angeles City, Central Luzon, Philippines beBeeTechnical Full time $50,000 - $100,000
Job Title: Technical Support Specialist

We are seeking a highly skilled and detail-oriented individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support to end-users across the organization, delivering exceptional IT services to employees at all levels.

This remote position requires strong problem-solving skills, excellent communication abilities, and a passion for technology. If you have hands-on experience with PCs, Windows operating systems, and Apple mobile devices, we encourage you to apply.

  • Provide technical assistance for PC hardware, Windows 10/11, and Apple iOS devices.
  • Diagnose and resolve hardware, software, and network issues remotely.
  • Document and manage support requests through an ITSM platform.
  • Maintain effective communication with users to facilitate prompt resolutions.

In addition to your technical expertise, we value candidates who can work independently in dynamic environments and possess strong interpersonal skills.

Required Skills:
  • Proficiency in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive.
  • Experience with Azure Virtual Desktop Infrastructure (VDI) environment.
  • Familiarity with on-premises Active Directory, particularly user and group management.
  • Knowledge of basic networking concepts and troubleshooting techniques.

As a Technical Support Specialist, you will play a crucial role in maintaining the smooth operation of our IT infrastructure. If you are a motivated and customer-focused individual with a passion for technology, we invite you to apply for this exciting opportunity.

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