Service Delivery Expert

3 days ago

Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱750,000 - ₱1,080,000
Exceptional Support Specialist

This role requires a skilled and motivated individual to excel in delivering top-notch support to clients. The successful candidate will handle customer inquiries and resolve issues with professionalism, empathy, and efficiency.

Responsibilities include:

  • Handling customer calls and resolving issues promptly and professionally.
  • Listening actively to understand customer needs and providing effective solutions.
  • Collaborating with other departments to ensure seamless customer experiences.
  • Following client processes, scripts, policies, and procedures with accuracy.
  • Staying up-to-date by attending meetings, training sessions, and reviewing new materials.

Qualifications for this position include:

  • A high school diploma or equivalent is required.
  • Strong English communication skills are essential (oral and written).
  • At least six months of call center experience (voice, email, or chat support) is necessary.
  • Typing speed of 40+ WPM with 95% accuracy is expected.
  • A grammar assessment score of 85%+ and comprehension score of 90%+ are required.
  • Proficiency in Windows PC applications and ability to quickly learn new systems is crucial.
  • Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is necessary.
  • Knowledge of CRM platforms is a plus.

Benefits of working with us include:

  • Competitive compensation packages designed to grow with you over time.
  • HMO coverage.
  • Rank & file ₱100,000 coverage.
  • Dental coverage.
  • In-house dental assistance.
  • Free meal during training.
  • Career growth opportunities.

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