Expert Service Representative

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱80,000

Customer Support Expert

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We are seeking a highly skilled and detail-oriented Customer Support Expert to join our operations team. This individual will be the primary point of contact for business clients, providing timely and solution-driven support through various channels.

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Key Responsibilities:

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  • Act as the main liaison between business clients and internal teams, ensuring seamless communication and issue resolution.
  • Handle incoming support inquiries with professionalism, empathy, and efficiency, utilizing CRM and ticketing systems effectively.
  • Investigate and resolve operational, technical, or order-related issues in a timely manner, escalating recurring problems to internal stakeholders when necessary.
  • Collaborate closely with sales, logistics, and product teams to guarantee smooth service delivery and contribute to process improvements.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems, identifying trends and opportunities for growth.
  • Proactively identify areas for improvement and suggest changes to streamline support workflows, enhance the overall customer experience, and drive business success.
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Required Skills & Experience:

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  • 1-3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills, with the ability to articulate complex issues clearly and concisely.
  • Strong problem-solving skills, with a customer-centric attitude and a focus on finding effective solutions.
  • Proficiency in CRM and ticketing systems, with experience handling multiple client accounts or working in fast-paced, multi-channel environments.
  • Detail-oriented and organized, with the ability to prioritize tasks effectively and manage time efficiently.
  • Team player who can work collaboratively with others, take initiative, and demonstrate a proactive approach to problem-solving.
  • Knowledge of telecom industry is an asset.
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Work Environment:

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  • Remote work arrangement, with a preference for candidates located in the New York time zone.

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