Administrative Support Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeAdministrative Full time $35,000 - $55,000

Administrative Support Specialist

Job Overview

The role of an Administrative Support Specialist is to provide high-quality support services to clients and internal teams. This involves collecting, documenting, and maintaining accurate information, ensuring alignment with agreed-upon terms and company standards.

Key Responsibilities
  • Collect, document, and maintain accurate claimant information, including technical reports, picture evidence, and videos as needed by the business.
  • Responsible for accurately inputting the correct settlement amount into the release form, ensuring alignment with agreed-upon terms and company standards.
  • Take full ownership of claimant cases, providing end-to-end ownership of claimant communication and prioritizing claims accordingly in a timely manner.
  • Submit payment for internal processing.
  • Work collaboratively with team members and other cross-functional teams to resolve complex claims-related issues.
  • Ensure timely and effective follow-up communication with claimants regarding case updates, utilizing email as the primary communication channel.
  • Stay current on product knowledge, company policies, and procedures to provide informed support to claimants and ensure compliance.
  • Continuously seek to improve efficiency in handling customer inquiries and claims, identifying opportunities for process improvements.
  • Ensure all cases and claimant interactions comply with company policies, industry regulations, and legal requirements.
Required Skills and Qualifications
  • Exceptional investigative, interpersonal, communication, and time management skills with the ability to work in a team environment.
  • Exceptional customer service skills with the ability to demonstrate empathy and compassion towards customers, handle stressful situations, and bond professionally with frustrated customers.
  • Familiar with working with basic computer applications, such as Microsoft Word, Excel, Outlook and Zendesk.
Benefits

This role offers a challenging and dynamic work environment, with opportunities for growth and development. The successful candidate will be highly organized, detail-oriented, and possess excellent communication skills.

Others

Available to respond to urgent claims upon request, operate a computer keyboard and view a video display terminal between 50% - 95% of work time, and requires considerable work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

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