
Patient Experience Coordinator
1 day ago
Enhance Your Career with a Dynamic Role
About Carda Health, we've reimagined rehab by allowing patients to complete inspiring, convenient, life-saving therapy remotely. Our team consists of clinicians, data scientists, and mathematicians who believe technology and data transform people's lives and change industries.
We are seeking someone dedicated to enhancing operational efficiency and expanding access to transformative therapies. This is a critical role in our daily operations, requiring excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a remote work environment.
- Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
- Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
- Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
- Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
- Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.
- Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
- Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
- Communication: Excellent verbal and written communication skills.
- Organization: Strong organizational and multitasking abilities, with keen attention to detail.
- Customer Service: Demonstrated customer service experience with a patient-centered approach.
- Confidentiality: Understanding of HIPAA and patient privacy regulations.
- Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.
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