Patient Experience Manager

7 hours ago

Angeles City, Central Luzon, Philippines beBeeCare Full time ₱3,000,000 - ₱4,500,000
Job Title: Patient Care Coordinator

We are seeking a detail-oriented individual to manage private patient journeys, support clinicians, and drive treatment conversions.

Key Responsibilities:
  • Manage the end-to-end private patient journey from consultation to treatment completion
  • Drive private income by promoting treatments and improving conversion rates through CRM follow-ups
  • Support clinicians by handling admin tasks, coordinating treatment plans, and maintaining diary efficiency
  • Maintain and update CRM with accurate patient statuses, notes, and communications
  • Identify and fill appointment gaps by rebooking or following up with leads
  • Liaise with patients via calls, texts, emails, and WhatsApp for booking, follow-ups, and support
  • Ensure clinician diaries have space for new leads and consultations
  • Collaborate with colleagues to align on targets and optimize scheduling
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build rapport with patients and team members
  • Demonstrates a strong sales background
  • Previous experience using a CRM system is desirable but not essential
  • Excellent computer literacy skills
  • Strong organizational abilities and attention to detail
  • Knowledge of dental procedures, treatment planning, and dental terminology
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously
  • Compassionate and patient-centered approach to patient care
Benefits:
  • This role offers a unique opportunity to make a positive impact on patients' lives
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities

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