Patient Journey Coordinator

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCare Full time $40,000 - $60,000

Job Title: Navigating Patient Journeys

About the Role

We are seeking a compassionate, detail-oriented professional to serve as a primary point of contact for patients navigating complex healthcare journeys. As a Patient Care Navigator, you will coordinate care, address inquiries, facilitate referrals, and provide emotional support to ensure each patient feels informed and cared for.

Key Responsibilities:
  • Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
Additional Responsibilities:
  • Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
  • Educate patients on available services, preventative care, and next steps.
  • Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
Requirements:
  • Excellent written and verbal communication skills in English (neutral accent preferred)
  • 2+ years of experience in customer service, healthcare support, or care navigation roles
  • Strong understanding of the healthcare system and patient care processes
  • Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
  • Strong attention to detail with the ability to manage multi-step patient processes efficiently
  • Compassionate, patient-centered approach with emotional resilience in fast-paced situations
Benefits:
  • Remote work arrangement allowing flexibility and work-life balance
  • Generous PTO package offering ample paid time off to rest and recharge
  • Health coverage after 3 months providing comprehensive benefits
  • Direct mentorship from experienced industry professionals promoting growth and development
  • Access to ongoing learning and development resources enhancing professional skills
  • Opportunities for global networking and collaboration with professionals worldwide

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