Patient Experience Specialist

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCare Full time ₱360,000 - ₱480,000
">Job Overview

We are seeking a detail-oriented Patient Care Coordinator to manage the front office workflow of our growing physical therapy clinic. As a key member of our team, you will be responsible for ensuring patients receive excellent support and a welcoming experience from their first interaction through ongoing care.

This is a remote position where you will have direct impact on patient experience and satisfaction.

About Our Practice

We are committed to providing personalized, patient-centered physical therapy services in a collaborative and supportive environment with a focus on community care and building strong client relationships.

Key Responsibilities
  • Answer phone calls, emails, and SMS patient inquiries in a professional and polite manner.
  • Schedule and confirm appointments, follow-ups, and referrals in a timely and efficient manner.
  • Process intake forms and maintain accurate and up-to-date patient records in our electronic medical record system.
  • Verify insurance coverage and coordinate with our billing staff as needed.
  • Provide exceptional customer service to patients, responding to their needs and concerns in a prompt and courteous manner.
  • Support front desk workflow, including reminders, forms, and general inquiries.
Requirements
  • 1+ year experience in healthcare administration, receptionist, or a related role.
  • Familiarity with U.S. insurance verification workflows is preferred but not required.
  • Strong communication and organizational skills are essential for this role.
  • Fluency in spoken and written English is required.
Preferred Skills
  • U.S. business hours (Pacific Time) are preferred but not required.

As a Patient Care Coordinator, you will play a critical role in delivering exceptional patient care and support. If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this rewarding opportunity.

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