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Desktop Service Technician

1 week ago

Cebu City, Central Visayas, Philippines Benchmark 365 Full time
About the Role

We are seeking an experienced Helpdesk Analyst I to join our service desktop team in Cebu. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems efficiently.

Key Responsibilities:

  • Resolve level 1 incidents and follow escalation protocols.
  • Provide timely and exceptional service by communicating with end-users and vendors via phone and email.
  • Maintain up-to-date time entries, records, and documentation.
  • Coordinate with Partner on onsite support and client management level requests.

Requirements:

  • Intermediate desktop computer and network troubleshooting skills.
  • Experience with remote desktop or remote-control tools such as TeamViewer.
  • Fluent verbal and written English.