IT Support Desktop Engineer, IT Services

3 weeks ago


Cebu City, Central Visayas, Philippines Amazon Operation Services Philippines, Inc. Full time

To expedite your application process, please submit an online application through the Amazon Careers Page: https://www.amazon.jobs/en/jobs/2850962/it-support-desktop-engineer-it-services-on-premise

Responsibilities
  • Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
  • Manage the ticket queue to support fluctuating case counts of trouble tickets, ensuring the customer is consistently updated on next steps through resolution
  • Provide on-call support for high severity incidents and act as an escalation point of contact for team
  • Assist with activities to triage and escalate system or network outages to reduce downtime
  • Understand and execute change management activities in a high availability environment
  • Participate with partner teams and vendors to identify continuous innovative improvement projects, defining requirements and managing execution to deliver operational excellence and value
  • Effectively manage and oversee IT asset inventories
  • Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
  • Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
  • Travel between local area buildings as required and occasional travel to other cities may be required
Basic Qualifications
  • Bachelor's degree in Computer Science or IT related field
  • Excellent customer facing skills
  • 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
  • 2+ years of experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP
  • 2+ years of experience troubleshooting in a multi-user high availability environment
  • 2+ years of experience with PC repair, troubleshooting, deployment and liquidation
  • 1+ years of experience working with Windows Server technologies AD, DFS, Print Services, SCCM
  • Occasional travel required based on needs of the business
  • Proficient in the English language
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