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Desktop Engineer

7 days ago

Cebu City, Central Visayas, Philippines Amazon Operation Services Philippines, Inc. Full time
Job Overview

We are looking for a skilled Desktop Engineer to join our IT Services team. As a key member of our team, you will be responsible for delivering high-quality on-site support services to diagnose, troubleshoot and resolve issues efficiently.

About this Role:

  • Evaluate log files to determine system health and deliver high-quality on-site support services.
  • Manage a ticket queue to support fluctuating case counts of trouble tickets and ensure customers are consistently updated on next steps through resolution.
  • Provide on-call support for high-severity incidents and act as an escalation point of contact for the team.
  • Assist with activities to triage and escalate system or network outages to reduce downtime.
  • Understand and execute change management activities in a high-availability environment.
  • Participate with partner teams and vendors to identify continuous innovative improvement projects.
  • Effectively manage and oversee IT asset inventories.
  • Participate in hiring efforts, training and developing peers and new team members as a mentor.
  • Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies.
  • Travel between local area buildings as required and occasional travel to other cities may be necessary.

Requirements:

  • Bachelor's degree in Computer Science or IT-related field.
  • Excellent customer-facing skills.
  • At least 2 years of technical experience in a corporate environment supporting Windows, Mac, and/or Linux.
  • At least 2 years of experience with client, server, and network services DNS, DHCP, OSI Model, and TCP/IP.
  • At least 2 years of experience troubleshooting in a multi-user high-availability environment.
  • At least 2 years of experience with PC repair, troubleshooting, deployment, and liquidation.
  • At least 1 year of experience working with Windows Server technologies AD, DFS, Print Services, SCCM.
  • Occasional travel required based on business needs.
  • Proficient in the English language.