Ecommerce Support Specialist

2 days ago

Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱500,000 - ₱750,000

A merchant support professional will assist e-commerce clients in understanding, utilizing, and troubleshooting a testing platform.

The Role

This role involves delivering exceptional customer experiences by responding to inquiries and resolving issues efficiently.

Key Responsibilities
  • Respond to client inquiries and provide timely solutions
  • Troubleshoot technical problems, identify root causes, and offer suitable alternatives or escalate when necessary
  • Develop expertise in the product to answer questions accurately and promptly
  • Manage open conversations with customers
  • Ensure all tickets are resolved within a reasonable timeframe
  • Collaborate with internal teams on complex or escalated issues
  • Analyze trends in support issues and share insights with relevant stakeholders
Requirements
  • Proven experience in merchant support, customer support, or a related field
  • Experience in e-commerce, SaaS, or analytics is beneficial
  • Excellent communication and problem-solving skills are essential
  • You must enjoy helping others and be able to think critically
  • Prioritization, multitasking, and time management skills are necessary for success
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is advantageous
Culture & Values

We uphold these values:

  • Customer-centricity – Be honest and transparent. Always act in the customer's best interest.
  • Helpfulness – Support teammates, customers, and partners with generosity and kindness.
  • Striving for excellence – Commit to being world-class at what you do.
  • Diversity and inclusion – Hire the best and invest in feedback and growth.
  • Open-mindedness – Speak up when you disagree. Everyone is responsible for making us better.

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