Customer Service Expert

7 days ago


Cebu City, Central Visayas, Philippines Lexie Staffing And Business Consulting Full time

We are seeking a dedicated and customer-oriented professional to provide exceptional support and resolve inquiries efficiently as a Customer Service Representative at Lexie Staffing And Business Consulting.

About the Role

This role involves being the first point of contact for our customers, providing timely information about products, services, and policies while resolving customer issues effectively and professionally. Key responsibilities include:

  • Responding promptly to customer inquiries via various communication channels, including phone, email, and live chat.
  • Providing accurate and timely information about products, services, and policies to ensure customer satisfaction.
  • Resolving customer complaints and issues effectively and professionally, escalating complex matters to relevant departments when necessary.
  • Troubleshooting technical issues and guiding customers through solutions to enhance their experience.
  • Analyzing customer feedback to identify areas for improvement and developing solutions to enhance customer satisfaction.
Responsibilities
  • Maintaining accurate records of customer interactions and resolutions.
  • Updating customer information and databases to ensure up-to-date records.
  • Preparing reports on customer satisfaction and performance metrics to inform business decisions.
Qualifications
  • A high school diploma or equivalent is required.
  • The ideal candidate will have strong problem-solving and decision-making abilities, excellent verbal and written communication skills, and the ability to multitask and prioritize tasks effectively.
  • A positive attitude and a passion for helping others are essential for success in this role.
Benefits

Lexie Staffing And Business Consulting offers a competitive salary and benefits package, opportunities for professional growth and development, and a supportive and collaborative work environment. We are committed to diversity and inclusion and encourage all qualified candidates to apply.

Estimated salary: $50,000 - $65,000 per annum, based on location and experience.



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