
Remote Customer Support Specialist
1 day ago
This role is ideal for individuals with excellent communication skills who can provide top-notch customer service remotely. As a key member of our team, you will serve as the primary point of contact for clients and be responsible for matching them with suitable providers.
Key Responsibilities:- Understand client needs and deliver high-quality service to meet their expectations.
- Conduct thorough research on provider data to ensure accurate information is provided to clients.
- Maintain professionalism while communicating with clients via phone and adapt to changing work priorities.
- Document conversations with clients in a clear and concise manner.
- Able to multitask, think critically, and prioritize tasks effectively.
- Develop new ideas to improve customer satisfaction and implement changes as needed.
- Excellent written and verbal communication skills.
- Prior experience in BPO customer service is preferred but not required.
- At least 1 year of experience working in a BPO environment with a focus on remote work.
- Familiarity with remote work tools and attention to detail are essential.
- Able to think critically and multitask efficiently.
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