Remote Customer Service Representative
1 day ago
We are seeking a skilled Technical Support Specialist to provide exceptional remote support. This role involves reviewing and updating support tickets, troubleshooting issues, and ensuring prompt resolutions while documenting processes.
The ideal candidate will have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems. Strong problem-solving abilities, attention to detail, and a team-player mindset are essential for success in this position.
Key Responsibilities:- Manage and update support tickets for efficient tracking.
- Troubleshoot technical issues and document resolution steps.
- Communicate effectively to address customer needs.
- Contribute to creating and improving knowledge base materials.
- Stay up-to-date with company tools and services.
- Minimum 150 Mbps internet speed and remote setup.
- Experience in technical support, preferably remote.
- Strong written/verbal communication and troubleshooting skills.
- Familiarity with Google Suite, Microsoft Suite, and CRM systems.
- Work from Home
- Paid Time Off
- Opportunities for growth and promotion
This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and want to be part of a dynamic team.
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