Senior Client Service Leader

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeClient Full time ₱1,500,000 - ₱2,500,000

About this Role

We are looking for an experienced Client Operations Manager to lead the onboarding process for new clients and ensure smooth transitions from sales to operations.

This role is pivotal in ensuring our enterprise clients receive top-tier service, fostering long-term partnerships rooted in value—not tied to any specific agent or manager.

  • Act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
  • Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
  • Proactively identify opportunities to support client growth, retention, and satisfaction.

Key Responsibilities

  • Oversee service delivery across multiple teams, ensuring high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.

Requirements

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
  • Proven track record of leading cross-functional teams and managing enterprise-level clients.
  • Strong communication, negotiation, and relationship-building skills.

What We Offer

  • Impactful Work: Drive client success for global organizations.
  • Growth Opportunities: Be part of a fast-growing company.
  • Flexible Work Environment: 100% remote, work from the comfort of your home.
  • Collaborative Culture: Work with passionate, purpose-driven professionals.

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