IT Support Specialist

4 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
Job Title:

IT Support Specialist

Job Description

We are seeking a skilled and experienced IT support professional to join our team. As an IT support specialist, you will play a vital role in providing efficient and effective technical assistance to our customers, ensuring their technology needs are met and resolved in a timely manner.

Key Responsibilities
  • Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
  • Diagnose and troubleshoot a variety of hardware and software issues
  • Provide first-line support and escalate complex issues to the appropriate technical teams
  • Maintain accurate and up-to-date documentation of all support activities
Requirements
  • At least 1 year completed in college with no back subject
  • Minimum 18 months of experience in Service Desk or IT Help Desk role
  • Strong problem-solving and analytical skills to quickly identify and resolve issues
  • Excellent communication and customer service skills to effectively interact with end-users
Why Work With Us

We offer a range of benefits and opportunities for career development and growth. Some of these include:

  • Quarterly Performance Bonus
  • 24 Leaves annually
  • Competitive HMO and Life Insurance for the employee and dependents upon hire
  • Outstanding career development opportunities and fast track career progression

We value Inclusion and Diversity and are committed to being an equal employment employer.

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