Customer Service Leadership Specialist

2 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱4,000,000 - ₱6,000,000
Leadership Opportunity in Customer Service

We are seeking a results-driven customer service professional to lead and motivate our support teams. The ideal candidate will have a proven background in e-commerce customer service, strong leadership skills, and the ability to balance people management with operational excellence.

Key Responsibilities:
  • Lead and monitor the performance of assigned agents to ensure key performance indicators are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
Requirements:
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.

This is an exciting opportunity for a motivated leader who can create a positive, supportive, and high-performance culture within our organization.

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