Leadership Role in E-commerce Customer Support

5 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Job Overview

Lead with Impact in Customer Service

We are seeking a results-driven leader who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you have a proven background in leadership and customer service, this role is for you.

This position requires strong people management skills, operational excellence, and the ability to balance KPIs with team well-being.

Key Responsibilities
  • Lead and monitor agent performance to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Required Skills and Qualifications
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Benefits and Perks
  • Performance and recognition bonuses.
  • Health and dental insurance.
  • Paid time off.
  • Year-end bonus.
Technical Requirements
  • Personal computer with at least an i5 processor.
  • Minimum 20 Mbps internet speed (both upload and download).

Apply today and help us redefine customer service excellence

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