Healthcare Account Specialist

1 day ago

San Juan, National Capital Region, Philippines beBeeAccount Full time ₱40,000 - ₱85,000

Healthcare Account Specialist

Deliver exceptional customer service in a dynamic healthcare environment, utilizing expertise in account management and AthenaOne EMR software to ensure high-quality service delivery and client satisfaction.


Responsibilities:
  • Manage inbound and outbound calls efficiently, addressing inquiries, resolving issues, and providing top-notch customer service to healthcare clients.
  • Utilize in-depth knowledge of healthcare accounts to navigate the AthenaOne EMR system effectively.
  • Handle customer accounts in collections, ensuring timely and accurate resolution of outstanding balances, and negotiating payment arrangements when necessary.
  • Maintain detailed and accurate records of customer interactions, transactions, and account updates in our database.
  • Stay updated on industry trends, regulatory requirements, and best practices in healthcare account management to enhance service delivery and client satisfaction.
Requirements:
  • Proven experience in customer service, preferably in a healthcare environment, with proficiency in AthenaOne EMR software.
  • Demonstrated experience in handling collections accounts and familiarity with collections practices and regulations.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.
  • Strong problem-solving skills and the ability to think critically to resolve customer issues and concerns.
  • Proficiency in using computer applications and software, including MS Office Suite and CRM systems.
  • Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
  • Attention to detail and accuracy in data entry and record-keeping.
  • Flexibility to work evenings or holidays as needed to accommodate business needs.
Benefits:

This role offers a unique opportunity to contribute to our mission of delivering exceptional customer service in healthcare account management. If you have a passion for delivering outstanding results and a commitment to excellence, we encourage you to apply.

How to Apply:

Please submit your resume and cover letter detailing your relevant experience and qualifications for consideration.

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