Bilingual Customer Support Specialist

1 day ago

General Santos, Soccsksargen, Philippines beBeeCustomer Full time ₱400,000 - ₱800,000
Customer Service Professional

We are seeking a motivated customer service professional to support inbound customer service, help desk, and back-office operations for commercial clients and public sector programs.

In this role, you will handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues while representing recognized brands in the world. If you are a strong communicator with a passion for helping others, we want to hear from you.

Key Responsibilities:
  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues using first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Utilize internal knowledge bases and training to answer questions confidently
  • Follow required scripts, policies, and confidentiality protocols
  • Elevate complex issues to supervisors when necessary
  • Stay current on program updates through training and team meetings
  • Meet attendance and schedule requirements
Essential Qualifications:
  • Must be at least 18 years old
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • BASIC proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
  • Comfortable in a fast-paced environment
Prior Experience:
  • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
  • Experience working on state or federal programs

We offer a competitive compensation package, including benefits and incentives that go beyond a paycheck. Our team members enjoy HMO coverage, meal allowances, career growth opportunities, performance bonuses, and more.

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