Bilingual Customer Service Representative

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomer Full time ₱80,000 - ₱100,000

Overview of the Role

This is an exciting opportunity to join our team as a Bilingual Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences across multiple communication channels.

Key Responsibilities:

  • Deliver high-quality customer service through phone calls, emails, and chats.
  • Resolve customer inquiries in a timely and professional manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop strong relationships with customers by understanding their needs and preferences.
  • Stay up-to-date with product knowledge and technical skills to provide accurate solutions.

Requirements:

  • Fluent in English and Spanish (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for growth and career development.
  • A supportive and collaborative work environment.

Working Conditions:

This role operates in a fast-paced office environment. The ideal candidate will be able to multitask, prioritize tasks, and manage stress effectively.

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