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Technology Service Delivery Lead

1 week ago

Cebu City, Central Visayas, Philippines Qualfon Full time

About the Job:

We are seeking a Technology Service Delivery Lead to join our team at Qualfon Cebu, Central Visayas, Philippines. As a key member of our IT department, you will be responsible for delivering high-quality IT services to our customers.

Key Responsibilities:
  1. Service Delivery Management
  • Plan, organize, direct, control, and evaluate the delivery of IT services.
  • Develop and implement policies and procedures for IT service delivery.
  • Collaborate with managers and directors to discuss system requirements, specifications, costs, and timelines.
Team Leadership
  • Troubleshoot technology issues.
  • Maintain a log of required repairs and maintenance.
  • Make recommendations about purchasing technology resources.
  • Research current and potential resources and services.
New Business Implementations/Deployments
  • Provide plans and designs for Network, Systems, Electrical, and Technical aspects of Facilities.
  • Lead the implementation/deployment of Network, Systems, Electrical Infrastructure, and Technical aspects of Facilities.