Delivery Team Lead

1 day ago


Cebu City, Central Visayas, Philippines Conduent Full time

We are seeking an experienced Service Delivery Executive to join our team at Conduent. As a key member of our organization, you will be responsible for leading a team to achieve business objectives.

About the Role
  • Lead a team to achieve business goals.
  • Manage performance appraisals and compensation reviews.
  • Develop training programs for three or more employees.
  • Oversee hiring and termination processes.
  • Maintain broad technical expertise and industry knowledge.
  • Accountable for program management functions.
  • Ensure team performance and results.
  • Manage professional staff and supervisors.
  • Adjust plans and priorities as needed.
  • Take action based on company policies and procedures.
  • Receive guidance from managers.
  • Provide technical guidance to colleagues and customers.
  • Translate strategy into work product.
  • Promote high-quality service.
  • Affect the team's ability to meet quality, volume, and timeline targets.
  • Guide decision-making based on policies, budgets, and business plans.
  • Foster team engagement to address operational challenges.
  • Offer recommendations for cost optimization and data analysis.
  • Resolve technical, operational, and organizational problems.
  • Contribute to problem-solving across departments.
  • Influence internal and external stakeholders.
  • Ensure team members meet service level agreements.
  • Optimize revenue and reduce penalties.
  • Deliver quality, productivity, and compliance reports.
  • Counsel team members for continuous development.
  • Identify process improvement opportunities and implement action plans.
  • Develop delivery strategies and service line penetration.
  • Perform other duties as assigned.
  • Comply with all policies, procedures, and standards.

This is an exciting opportunity to join a dynamic team and contribute to our mission to deliver exceptional outcomes for our clients.



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