Delivery Team Lead
1 day ago
We are seeking an experienced Service Delivery Executive to join our team at Conduent. As a key member of our organization, you will be responsible for leading a team to achieve business objectives.
About the Role- Lead a team to achieve business goals.
- Manage performance appraisals and compensation reviews.
- Develop training programs for three or more employees.
- Oversee hiring and termination processes.
- Maintain broad technical expertise and industry knowledge.
- Accountable for program management functions.
- Ensure team performance and results.
- Manage professional staff and supervisors.
- Adjust plans and priorities as needed.
- Take action based on company policies and procedures.
- Receive guidance from managers.
- Provide technical guidance to colleagues and customers.
- Translate strategy into work product.
- Promote high-quality service.
- Affect the team's ability to meet quality, volume, and timeline targets.
- Guide decision-making based on policies, budgets, and business plans.
- Foster team engagement to address operational challenges.
- Offer recommendations for cost optimization and data analysis.
- Resolve technical, operational, and organizational problems.
- Contribute to problem-solving across departments.
- Influence internal and external stakeholders.
- Ensure team members meet service level agreements.
- Optimize revenue and reduce penalties.
- Deliver quality, productivity, and compliance reports.
- Counsel team members for continuous development.
- Identify process improvement opportunities and implement action plans.
- Develop delivery strategies and service line penetration.
- Perform other duties as assigned.
- Comply with all policies, procedures, and standards.
This is an exciting opportunity to join a dynamic team and contribute to our mission to deliver exceptional outcomes for our clients.
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Global Delivery Center Team Lead
4 days ago
Cebu City, Central Visayas, Philippines Fujitsu Philippines Global Delivery Center Full timeThe role holder provides business process services to our client base, working as part of a team requiring moderate level of supervision.Key responsibilities include:Implementation and support of Japan projectsTranslation of documents from Japanese to English, and vice-versa as needed in the projectsCoordinates with Japan counterpart and acts as bridge...
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Service Delivery Lead
4 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DELIVERY LEADRole Purpose:The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance...
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Service Delivery Lead
4 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DELIVERY LEADRole Purpose:The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance...
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Team Lead
1 day ago
Cebu City, Central Visayas, Philippines JustPressOne, Inc. Full timeAt JustPressOne, Inc., we are seeking a highly skilled Team Lead to join our team. In this role, you will be responsible for overseeing and managing day-to-day team operations, ensuring smooth workflow and quick problem-solving when challenges arise.The ideal candidate will have a minimum of 2 years experience as a Team Lead in a BPO company and possess...
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Technology Service Delivery Lead
7 days ago
Cebu City, Central Visayas, Philippines Qualfon Full timeAbout the Job:We are seeking a Technology Service Delivery Lead to join our team at Qualfon Cebu, Central Visayas, Philippines. As a key member of our IT department, you will be responsible for delivering high-quality IT services to our customers.Key Responsibilities:Service Delivery ManagementPlan, organize, direct, control, and evaluate the delivery of IT...
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Building Services Delivery Lead
3 days ago
Cebu City, Central Visayas, Philippines Johnson Controls, Inc. Full timeJob DescriptionWe are seeking a highly skilled Building Services Delivery Lead to join our team at Johnson Controls, Inc. This role is responsible for leading the delivery of building services projects, ensuring timely completion and client satisfaction.Key ResponsibilitiesProject Management: Oversee the entire project lifecycle, from planning to completion,...
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Service Delivery Lead
5 days ago
Cebu City, Central Visayas, Philippines Cognizant Full timeJob Title: Service Delivery ManagerThis role is responsible for providing strategic leadership and management of call center operations. The ideal candidate will have experience in leading teams and driving business results.Maintaining a high-performing team of Supervisors on the call center floorProviding coaching and development to ensure employee...
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Team Leadership and Service Delivery Manager
5 days ago
Cebu City, Central Visayas, Philippines Ikon Solutions Asia Full timeJob Title: Team Leadership and Service Delivery ManagerDescription:Ikon Solutions Asia is seeking an experienced Team Leadership and Service Delivery Manager to join our team. The ideal candidate will have a strong background in business administration, human resources, and marketing, as well as excellent leadership and communication skills.Key...
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VIP Services Team Lead
1 day ago
Cebu City, Central Visayas, Philippines NUSTAR Resort Full timeJob DescriptionThe Senior Customer Experience Manager will play a key role in ensuring the delivery of exceptional guest experiences at NUSTAR Resort. The successful candidate will be responsible for leading a team of hospitality professionals, providing coaching and guidance to enhance their skills and performance.This is an exciting opportunity for a...
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System Engineering Team Lead
4 days ago
Cebu City, Central Visayas, Philippines HawodTech Solutions Full timeWe are seeking a seasoned System Engineering Team Lead to lead our engineering team in developing and implementing cutting-edge systems. The successful candidate will have extensive experience in system design, development, and coordination.As a key leader, you will be responsible for defining system architecture, leading cross-functional teams, and ensuring...
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Team Lead for Remote Support
5 days ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeJob Title: Team Lead for Remote SupportCompany Overview: Neksjob Philippines is a leading company in the industry, providing exceptional customer service to our clients. We are seeking an experienced Team Lead for Remote Support to join our team.Job Summary: The Team Lead for Remote Support will be responsible for managing a team of customer service...
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Operations Team Lead
4 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the RoleTASQ Staffing Solutions is seeking a highly skilled Japanese Bilingual Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for leading and managing a team of professionals in a fast-paced environment.Responsibilities:Lead and manage a team of operations staff to ensure seamless delivery of...
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Area Team Lead
2 days ago
Cebu City, Central Visayas, Philippines Fruitas Holdings Incorporated Full timeCompany Overview:">Fruitas Holdings Incorporated is a leading company in the food and beverage industry, known for its commitment to quality and customer satisfaction.">Job Description:">The Area Supervisor plays a crucial role in ensuring the efficient day-to-day operations of stores by managing and coordinating stock inventories and deliveries with...
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RPA Team Lead
1 day ago
Cebu City, Central Visayas, Philippines IntouchCX Full timeAt IntouchCX, we are seeking a highly motivated and experienced RPA Manager to lead and mentor our growing team of RPA Developers. This role will be instrumental in driving our automation strategy, ensuring the successful delivery of RPA solutions, and fostering a culture of continuous improvement within the team.Key ResponsibilitiesTeam Leadership &...
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Senior Salesforce Developer Team Lead
6 days ago
Cebu City, Central Visayas, Philippines AvenseTech Full timeWe are Avense Tech, a leading software development company based in Israel, serving clients across 15+ countries. Our team of 20+ skilled IT professionals offers expert services in web development, mobile app development, blockchain and IoT consulting, and cloud computing.About the JobThis is a full-time hybrid role for a Senior/Team Leader Salesforce...
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Service Delivery Expert
6 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the RoleAs a Service Delivery Expert at TASQ Staffing Solutions, you will play a critical role in ensuring seamless service delivery to our clients. We are seeking a highly skilled and experienced professional with a strong background in team lead roles and BPO settings.The ideal candidate will have a college degree or equivalent, a minimum of 2 years...
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Frontend Engineering Team Lead
1 day ago
Cebu City, Central Visayas, Philippines VISEO Full timeWe are seeking an experienced Front-End Technical Lead to join our team.About the RoleThis role involves collaborating closely with developers and product managers to expedite the delivery of valuable working features.Responsibilities:Lead a team of more than 4 skilled developers in collaboration with the product manager using Agile methodology.Develop and...
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Front-End Team Lead Role
5 days ago
Cebu City, Central Visayas, Philippines VISEO Full timePosition Overview:VISEO is seeking a highly motivated and experienced Front-End Team Lead to join our team. As a key member of our team, you will be responsible for leading a team of junior developers and ensuring the delivery of high-quality front-end applications. If you have a passion for technology and leadership, this could be the perfect opportunity...
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Accounting and Bookkeeping Team Lead
9 hours ago
Cebu City, Central Visayas, Philippines Rathmines Group Inc Full timeRathmines Group Inc. is a progressive shared services firm partnering with Alexander Spencer Group, a top 100 multi-disciplinary firm in Australia. Our services support the Australian market across a range of sectors, including Accounting, Finance, Taxation, Insurance, M&A, Bookkeeping, Financial Planning, and Advisory.We're seeking an accomplished...
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Service Delivery Director
18 hours ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeJob DescriptionThe Senior Operations Manager will lead the delivery teams to understand customer goals and key performance metrics.Key Responsibilities:Manage service delivery and qualityLead delivery teamsDevelop and maintain relationshipsDrive revenue growthRequirements:Minimum 9 years of experience in BPO operationsTravel process experience...