Head of Training and Performance Improvement

6 days ago


Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time
About the Role

This Senior Process Training Manager position is responsible for leading the development and implementation of training programs to improve people capability and drive business results. The ideal candidate will have a proven track record of developing and implementing training programs that drive business results and improve people capability.

This role requires strong collaboration skills, strategic thinking, and the ability to drive initiatives to meet business goals. You will have the opportunity to work closely with senior leadership and cross-functional teams to align Training Team activities with organizational objectives.

Key Responsibilities
  • Develop and implement training programs to improve people capability.
  • Collaborate with senior leadership and cross-functional teams to align Training Team activities with organizational objectives.
  • Drive root cause analysis, develop, and deliver key programs and initiatives to drive improvement of focus metrics.
  • Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
Requirements

To be successful in this role, you should have at least 8-10 years of relevant work experience and at least 3-5 years working in a Training Manager/Sr. Training Manager role within a BPO industry environment.

  • Prior experience in Insurance Domain, Customer Service/Sales Experience within BPO industry environment is preferred.


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