Head of Training and Performance Improvement
6 days ago
This Senior Process Training Manager position is responsible for leading the development and implementation of training programs to improve people capability and drive business results. The ideal candidate will have a proven track record of developing and implementing training programs that drive business results and improve people capability.
This role requires strong collaboration skills, strategic thinking, and the ability to drive initiatives to meet business goals. You will have the opportunity to work closely with senior leadership and cross-functional teams to align Training Team activities with organizational objectives.
Key Responsibilities- Develop and implement training programs to improve people capability.
- Collaborate with senior leadership and cross-functional teams to align Training Team activities with organizational objectives.
- Drive root cause analysis, develop, and deliver key programs and initiatives to drive improvement of focus metrics.
- Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
To be successful in this role, you should have at least 8-10 years of relevant work experience and at least 3-5 years working in a Training Manager/Sr. Training Manager role within a BPO industry environment.
- Prior experience in Insurance Domain, Customer Service/Sales Experience within BPO industry environment is preferred.
-
Training Manager for Performance Improvement
4 days ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeJob Summary\This is a client-facing role responsible for overseeing the development and execution of training programs to improve performance, manage performance outliers, and ensure the effectiveness of training interventions. The primary focus will be on managing a team of trainers and content developers/writers.\Responsibilities\\Assessment of Training...
-
Training Head
7 days ago
Manila, National Capital Region, Philippines Ifelse Philippines Full timeJob Summary:We are looking for a dynamic and strategic Training Head with a strong background in Sales to lead our training and development programs. The ideal candidate will be responsible for designing, implementing, and managing training initiatives that enhance the sales team's performance, boost productivity, and align with the company's business goals....
-
Head of Training Operations
6 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeAbout the JobWe are seeking a Head of Training Operations to join our team at Private Advertiser. The ideal candidate will have experience in managing training operations, partnering with internal teams, and driving continuous improvements.Main Responsibilities:Oversee the development and implementation of training programsManage the quality performance of...
-
Performance Improvement Professional
4 days ago
Manila, National Capital Region, Philippines SeaOil Full timeWe are excited to announce that we are hiring a Performance Improvement Professional to join our team at SeaOil. As a Performance Improvement Professional, you will be responsible for analyzing and addressing performance gaps within the organization, designing and implementing targeted interventions to improve performance, and evaluating the effectiveness of...
-
Training and Performance Coach
3 days ago
Manila, National Capital Region, Philippines USHA International Full timeJob DescriptionThe Zonal Manager will be responsible for leading a team of store managers and assistants to achieve business objectives. The role involves delivering training and coaching to staff, evaluating their performance, and providing feedback to improve their skills.About USHA InternationalUSHA International is a leading player in the Indian home...
-
Performance Improvement Coach
6 days ago
Manila, National Capital Region, Philippines SSG Full timeJob SummaryWe are looking for a highly motivated Training and Quality Supervisor to play a key role in shaping top-performing agents. As a member of our team, you will be responsible for leading and mentoring a team of trainers and quality analysts.Key Responsibilities:Develop and implement training programs to enhance agent skills and knowledgeLead and...
-
Mathematics Training Specialist
5 days ago
Manila, National Capital Region, Philippines TR Training And Consulting Services Full timeAbout the RoleWe are seeking a highly skilled Quantitative Trainer to join our team at TR Training And Consulting Services. As a Quantitative Trainer, you will play a key part in helping students achieve their academic goals by providing expert instruction in mathematics and test preparation.Key Responsibilities* Develop and deliver curriculum aligned with...
-
Store Head
3 days ago
Manila, National Capital Region, Philippines Primer Group of Companies Full timeJob SummaryA Store Head is primarily responsible for ensuring that store sales targets are consistently achieved. They monitor the store's inventory and submit timely merchandise replenishment requests to maintain healthy stock levels weekly. The Store Head is expected to train and engage direct reports to hit sales targets, comply with store standard...
-
Training Officer
6 days ago
Manila, National Capital Region, Philippines Moldex Group of Companies Full timeDuties and Responsibilities:Assists in the development and implementation of Skills Enhancement Training Courses that aim to bridge diagnosed performance gaps.Conducts Training Results Evaluation.Assists the Asst. Training Manager in the development and delivery of the Seller Programs for all Sales channels being supported.Performs Training Needs Analysis...
-
Performance Improvement Specialist
5 days ago
Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full timeAbout LexisNexis Risk SolutionsWe are a global leader in data analytics and risk management, dedicated to helping organizations make informed decisions and mitigate risks.Job SummaryWe are seeking a talented Sales Effectiveness Analyst III to join our sales enablement team. As a key contributor, you will drive productivity improvements and deliver actionable...
-
VR Training Manager
6 days ago
Manila, National Capital Region, Philippines Ediphi Training Programs, Inc. Full timeAre you ready to be part of a dynamic team driving innovation in training and internships? At Ediphi, we're not just envisioning the future; we're actively creating it. As we expand our horizons and take on new challenges, we're looking for talented individuals who share our passion for providing students with leading-edge career training and international...
-
Performance Manager
2 weeks ago
Manila, National Capital Region, Philippines SPS Training & Consultancy Services Inc. Full timePerformance ManagerKey AccountabilitiesMonitor and evaluate key metrics to identify opportunities for optimizationAnalyze and address variances in SLAs, KPIs, and operational metricsEnsure accurate performance reporting and alignment with broader organizational goalsMonitor overall project performance, identify risks, and help implement corrective actions to...
-
Training Experience Designer
6 days ago
Manila, National Capital Region, Philippines Ediphi Training Programs, Inc. Full timeResponsibilitiesDevelop and implement VR training programs that align with educational goals and objectives.Collaborate with instructional designers and technical teams to create interactive learning experiences.Manage VR hardware and software inventory, troubleshooting technical issues, and providing support to users.Evaluate program effectiveness, identify...
-
Performance Improvement Analyst
6 days ago
Manila, National Capital Region, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full timeKey ResponsibilitiesDevelops and improves e-learning content, training programs, and learning paths for WFM courses.Leads the creation and implementation of eLearning and classrooms that help employees improve their knowledge.Participates in projects to apply WFM practices to new business segments.Moderate Competency Level required in areas such as...
-
Performance Improvement Professional
6 days ago
Manila, National Capital Region, Philippines Conduent Full timeJob Description:We are seeking a Performance Improvement Professional to join our team at Conduent. In this role, you will be responsible for analyzing performance data and developing strategies to improve operational efficiency.Analyze Performance Data: You will use your analytical skills to examine performance data and identify areas for...
-
HR Head
2 weeks ago
Manila, National Capital Region, Philippines Fruitas Holdings Incorporated Full timeFruitas Holdings Inc. is looking for its next HR HeadAre you a passionate and experienced HR professional with a proven track record of success in talent acquisition, training, employee engagement, and organizational development? Do you thrive in a fast-paced environment and enjoy working with a dynamic team? If so, we want to hear from youAbout Fruitas...
-
Administrative Department Head
5 days ago
Manila, National Capital Region, Philippines Faithm Printers Full timeJob Title: Administrative Department HeadAbout the Role:We are seeking a highly skilled and experienced Administrative Department Head to join our team at Faithm Printers. The successful candidate will be responsible for overseeing the administration department, ensuring efficient day-to-day operations, and providing strategic support to the organization.Key...
-
Training Specialist
5 days ago
Manila, National Capital Region, Philippines Satellite Office Full timeACCOUNTABILITIES (Tasks and Decisions):Facilitate virtual classroom sessions, continuous training plans and competency check ins for Australian & US business partners/franchiseesAnalyse training needs and support with the design and implementation of training programs and training schedules for the business partner network and head office employeesDesign and...
-
Training Supervisor
2 weeks ago
Manila, National Capital Region, Philippines SM Retail, Inc. - Corporate Full timePurposeThe Training Supervisor supports the design, development, implementation, and evaluation of Learning and Development Programs that enhance employee job performance, reinforce the company values, and support the corporate vision.ResponsibilitiesSupport training needs analysis, design, development, and delivery of learning and development programs to...
-
National Training Manager
2 weeks ago
Manila, National Capital Region, Philippines Global Technological Trading Inc. Full timeGlobal Tech is a distributor of realme Philippines.Job DescriptionFormulates policies and procedures to ensure efficient operations and improve competency of promoters nationwide.Identifies training and organizational development needs within the company through job analysis and training needs analysis with the head of department and regions...