Help Desk Professional

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱216,000 - ₱311,500
Customer Experience Specialist

This role requires a customer-focused professional who can handle inquiries, resolve issues, and provide support via phone. Key responsibilities include serving as the primary point of contact for customers, addressing their concerns, resolving complaints, and guiding them through solutions.

The ideal candidate will possess excellent communication skills, problem-solving abilities, and empathy to ensure exceptional customer service.

  • Key Skills:
  • Excellent communication and interpersonal skills
  • Problem-solving and conflict resolution skills
  • Able to work in a fast-paced environment with multiple priorities

As a Customer Experience Specialist, you will be responsible for maintaining a thorough understanding of products, services, and policies to effectively assist customers. This role also involves collaborating with other departments to resolve customer issues and escalate complex problems as necessary.

What We Look For In a Candidate:

  • Bachelor's degree or equivalent experience
  • Good communication and teamwork skills
  • Ability to work within defined hours of operation with flexibility needed on weekends and holidays

Benefits:

This is an opportunity to develop your computer/technology savvy and improve customer satisfaction goals and performance metrics. You will have the chance to work with multiple windows and tabs while providing Best-In-Class Customer Experience over the phone.

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