Service Desk Technician

5 days ago


Manila, National Capital Region, Philippines Prime@Technology Specialist Inc. Full time
About Us

At Prime@Technology Specialist Inc., we value excellent customer service and teamwork. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive exceptional service and support.

Main Responsibilities
  • Respond to Customer Inquiries: Answer phone calls, respond to emails, and chat with customers to resolve technical issues and provide product information.
  • Troubleshoot Issues: Use established methods to troubleshoot and resolve technical issues, and escalate complex issues to senior technicians when necessary.
  • Follow Up with Customers: Follow up with customers to ensure complete resolution of issues and ensure customer satisfaction.
Requirements
  • Education: A Bachelor's degree in any field is required.
  • Experience: At least one year of work experience in a customer-facing role is preferred.
  • Skills: Excellent communication and problem-solving skills are essential for this role.


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