
Chief Client Advocate
1 day ago
The role of an Account Manager is a pivotal position in our organization.
We are seeking a seasoned professional to join the team of a fast-growing SaaS company leveraging AI to transform customer interactions.
- Serve as the primary point of contact for client inquiries and support ensuring seamless communication
- Understand client goals and help them maximize the platform's features
- Manage the renewal process and identify opportunities to upsell and enhance client satisfaction
- Monitor client satisfaction and proactively resolve issues
- Collaborate with internal teams (product, sales, support) to ensure smooth delivery
- Lead regular performance reviews and feedback sessions to drive growth and development
- Develop strategies to increase retention and loyalty through personalized engagement
- Handle escalations and ensure prompt resolution to maintain client trust
- Offer recommendations and insights for better platform utilization driving business results
Proven experience in Account Management or Customer Success preferably in SaaS/tech environments
Startup background is advantageous
Strong interpersonal and communication skills to build effective relationships
Analytical mindset with the ability to assess customer interactions and provide data-driven solutions
Proactive problem-solving skills to address complex challenges
Experience using CRM and customer success platforms to streamline processes
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Senior Technical Support Advocate
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