Senior Technical Support Advocate

2 days ago

Batangas, Calabarzon, Philippines Boldr Full time

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries, with plans to employ over 5,000 by 2027, if not sooner.

LET'S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships, we'll always find EMPATHY

WHAT IS YOUR ROLE

This position involves providing hands-on technical troubleshooting, feature explanations, and best practice guidance for our product. The Technical Support Advocate will support customers, partners, and colleagues in a fast-paced environment, maintaining professionalism, understanding our services, and ensuring high client satisfaction.

WHY DO WE WANT YOU

We seek impact-driven individuals passionate about helping Boldr grow and achieve our purpose. Our team members are expected to give their 110%, share their talents and quirks, and embody our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

  • Provide technical support via phone, email, and chat
  • Respond promptly to customer inquiries in accordance with SLAs
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues when necessary
  • Stay updated with evolving technologies and adapt to process changes
  • Participate in training to enhance skills and knowledge
  • Share knowledge with the team and assist in training new members
  • Deepen understanding of client products and services
  • Ensure customer satisfaction through prompt responses
  • Support team collaboration and take on additional responsibilities as needed

YOU ARE…

  • Curious and authentic, embodying #beboldr
  • An analytical, critical thinker attentive to details
  • Passionate about client satisfaction

YOU HAVE…

  • At least 3+ years of technical support experience, primarily supporting via email and chat
  • General knowledge of web-based and mobile applications
  • Experience with SaaS products
  • A passion for creating exceptional customer experiences and exceeding expectations
  • The ability to thrive in a dynamic environment
  • Metrics-driven with experience handling high volumes of interactions
  • Strong conflict resolution skills and even temperament
  • Effective written communication skills, conveying tone appropriately
  • Creative problem-solving abilities
  • Excellent judgment and empathy
  • A proactive attitude with minimal supervision

Plus Requirements

  • Support team initiatives and collaborate on projects
  • Identify opportunities to contribute to team growth
  • Gather and share customer insights to improve experience
  • Passion for customer experience
  • Experience working remotely as part of a team with little supervision
  • Knowledge of SQL and databases
  • Experience with log-monitoring tools like Datadog
  • Proficiency in English (written and spoken)
    • Private Health Insurance
    • Paid Time Off
    • Training & Development
    #J-18808-Ljbffr

  • Senior Technical Support Advocate

    2 days ago

    Batangas, Calabarzon, Philippines Boldrimpact Full time

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.LET'S START WITH OUR VALUESMeaningful connections start...

  • Senior Low-Code Developer Advocate

    1 day ago

    Batangas, Calabarzon, Philippines beBeeExpert Full time ₱300,000 - ₱400,000

    Job OverviewWe are seeking a skilled Senior Low-Code Developer Advocate to join our team. This role involves leveraging expertise in low-code/no-code platforms to drive business growth and success.Key ResponsibilitiesTroubleshoot and maintain existing AppSheet applications to ensure seamless user experiences.Support end-users with technical issues related to...

  • Senior Client Advocate

    1 day ago

    Batangas, Calabarzon, Philippines beBeeCustomer Full time $61,250 - $130,000

    We are seeking a seasoned customer advocate to spearhead the success of our high-profile clients. This role demands strong relationships, strategic adoption planning, and a proven track record of surpassing customer satisfaction and adoption goals.About the RoleDevelop deep customer connections and serve as a trusted advisor.Drive proactive adoption across...

  • Linux Technical Support Specialist

    1 day ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time $72,000 - $84,000

    Job Title: Technical Support SpecialistThis is an exciting opportunity to join our team as a Technical Support Specialist where you will be working with cutting-edge Linux technologies.About the Role:We are seeking a highly motivated and detail-oriented individual to provide technical support to our customers via various channels. As a Technical Support...

  • Technical Product Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱2,112,000 - ₱3,024,000

    Job OverviewWe are seeking a skilled and passionate professional to join our team as a Technical Support Advocate.This role involves providing top-notch technical support for our product, including troubleshooting, feature explanation, and best practice guidance.You'll operate in a fast-paced environment, maintaining composure and professionalism while...

  • Technical Advocate

    2 days ago

    Batangas, Calabarzon, Philippines beBeeCustomer Full time $80,000 - $150,000

    Join our team as a Support Engineer and be part of an extraordinary collaboration. You will work on various projects, from analyzing strace output to capturing the state of a customer's server for easier troubleshooting. As a member of the support team, you will have the ability to structure your shift according to your needs while maintaining our...

  • Senior Documentation Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,500,000

    Transform Complex Information into Engaging DocumentationThe role of a senior technical writer is crucial in creating user-friendly documentation for various stakeholders. As a key member of the team, you will collaborate with developers to design and implement API documentation that meets industry standards.Develop high-quality content that simplifies...

  • Open Source Advocate

    1 day ago

    Batangas, Calabarzon, Philippines beBeeSoftware Full time $120,000 - $170,000

    Open Source AdvocateWe are seeking a skilled technical professional to engage directly with open source communities and developer-centric organizations.You will communicate our vision and products for better open source development experiences.You will work with colleagues in other teams to help establish commonality and consistent approaches.You will solve...

  • Senior Technical Support Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeSupport Full time $8,000 - $11,000

    Technical Support Role OverviewThis position focuses on delivering high-quality support experiences to clients, fostering strong relationships, and ensuring seamless issue resolution.Customer Engagement: Respond promptly to customer inquiries, addressing their concerns, and providing tailored solutions.Knowledge Sharing: Maintain detailed records of...

  • Technical Support Specialist

    1 day ago

    Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱300,000 - ₱500,000

    Technical Support Expertise RequiredThis critical role demands a seasoned professional to provide exceptional technical support and assistance to our valued customers. The ideal candidate must possess superior communication skills, a keen problem-solving mindset, and the ability to adapt seamlessly to fast-paced environments.Key Responsibilities:Deliver...