Client Service Representative

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱600,000 - ₱1,080,000
">Job Description">">As a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding clients' products and services. In this position, you will collaborate with internal and external teams in handling customer needs to provide timely and professional customer service.">

You will interact with customers to provide accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.

">
  • ">
  • Efficiently handle incoming calls, emails, and other communication channels.">
  • Record and maintain detailed client information; ensure excellent client relations and problem resolution.">
  • Schedule and coordinate visits with nurses, ensuring accurate and timely appointments.">
  • Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.">
  • Payment processing by collecting payments via platforms such as Stripe and ensuring accurate record-keeping.">
  • Assist with coordinating events and special initiatives as needed.">
  • Monitor and maintain supply inventory.">
  • Utilize multiple screens and perform tasks with high accuracy and efficiency.">
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.">
  • Ensure proper and timely escalation of issues to meet internal and external expectations.">
  • Identify opportunities and recommendations for continuous process improvement.">
  • You are expected to deliver service excellence and maximize customer satisfaction.">
  • Work with the external team to stay updated on product and service knowledge.">
Required Skills and Qualifications">
  • ">
  • Analytical and critical thinking skills with an eye for detail.">
  • Detailed-oriented with the ability to manage multiple priorities simultaneously.">
  • Passionate about client satisfaction.">
  • At least a bachelor's degree in any field.">
  • Proven experience in office administration, customer service, or related fields.">
  • Proficient in using Google Workspace and other office tool applications.">
  • Fluent in English with excellent reading comprehension, verbal, and written communication skills.">
  • Experience in call center environments and sales is highly valued.">
  • Able to understand and communicate complex ideas to customers.">
  • Familiarity with payment processing platforms and tech tools.">
  • Aptitude to quickly learn and navigate new technology, systems, and applications.">
  • Intermediate understanding of common Customer Experience best practices.">
Benefits">
  • ">
  • Prompt and punctual, with the ability to meet deadlines.">
  • Comfortable with collaboration tools.">
  • Quick typing skills and experience managing tasks across multiple screens.">

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