HR Support Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeHiring Full time $1,500 - $2,000
HR Specialist Role Overview

Seeking an experienced HR Specialist to join our dynamic team. In this role, you will provide exceptional support to employees, manage employee transactions, and ensure seamless execution of HR processes.

Key Responsibilities:
  • Respond to employee inquiries and transactional services with excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Create/ refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs)
  • for completing employee transactions.
  • Meet SLAs for timeliness and quality in handling queries.
  • Be adept in the HR helpdesk environment.
  • Work with onshore partners to get trained on all queries received from employees.
  • Follow compliance and quality guidelines to ensure correct information is provided for all queries.
  • Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
  • Escalate high-priority cases for immediate intervention.

Why This Role?

  • Competitive Salary & Benefits – Earn well while enjoying great perks
  • Career Growth – Clear paths for promotions and skill development
  • Supportive Work Environment – Join a team that values you
  • Exciting Opportunities – Be part of a dynamic and growing industry

What We Offer:

  • Opportunity to work with a global organization serving clients across multiple industries.
  • Clear career growth paths and opportunities for skill development.
  • A supportive work environment that values teamwork and collaboration.

Requirements:

  • Bachelor's Degree Holder.
  • At least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
  • Hands-on experience on BambooHR ATS.
  • Experience working with Workday and workflow systems (ServiceNow, Zendesk etc).
  • Strong problem-solving skills, ability to manage conflict and attention to detail.
  • Passionate about employee experience, energetic and drive and efficiently manage resolution of every employee query.
  • Open to work in US shifts.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Supportive and collaborative work environment.

Apply Now:

  • Complete all questions, steps, and assessments online.

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