Remote Customer Service Representative
2 weeks ago
We're seeking a skilled Customer Service Associate to join our remote team.
This role involves handling inbound and outbound calls, resolving customer issues efficiently, and promoting new products and services while delivering exceptional service.
Main Responsibilities- Respond to customer inquiries in a professional and timely manner.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- FOLLOW COMPANY PROTOCOLS AND SCRIPTS WHILE USING AVAILABLE RESOURCES.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Must be at least 18 years old.
- High school diploma or equivalent required.
- Prior call center experience is essential.
- Work from home experience is preferred.
- Strong command of the English language is necessary.
- TYPING SPEED OF 20+ WPM IS REQUIRED.
- A high-speed internet connection is mandatory.
- BASIC PROFICIENCY IN MICROSOFT OFFICE (WORD, EXCEL, OUTLOOK, POWERPOINT) IS EXPECTED.
- Familiarity with Windows operating systems is essential.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills are crucial.
- A competitive compensation package.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
If you're a motivated and customer-focused individual, please submit your application.
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