Customer Experience Director

2 weeks ago


Imus, Calabarzon, Philippines beBeeLeadership Full time ₱1,500,000 - ₱2,000,000

Unlock the Value of Smart Grid

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We are seeking a seasoned Customer Experience Director to lead our support team, ensure exceptional client service, and drive operational excellence through effective management.

">Key Responsibilities:">
  • Direct a team to deliver outstanding customer experiences">
  • Manage escalations, monitor performance, and foster a culture of collaboration among team members">
  • Oversee customer support tickets, ensuring timely resolution and clear communication with clients">
  • Administer and optimize Salesforce, including training, reporting, and automation to improve efficiency">
  • Collaborate across departments to resolve complex challenges and improve business processes">
">Requirements:">
  • 8+ years of production environment experience in a leadership role">
  • 5+ years of SQL and team leadership expertise">
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)">
  • Cloud systems experience (networking, storage) with a focus on scalability">
  • Excellent communication, problem-solving, and leadership skills">
">Nice-to-Haves:">
  • Salesforce administration experience with a focus on optimization">
  • Knowledge of Java, JSP, or jQuery for advanced automation">
  • Utility industry or Smart Grid experience with a focus on innovation">
  • ITSM/ITIL knowledge for best practices">
">

This is a fully remote role with competitive benefits, including 30 days leave, insurance, lifestyle rewards & more.

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