Project Director

Project Director

This position oversees the execution of standard deployment projects, focusing on developing expertise in our deployment processes and fostering strong relationships with clients. As the foundation of our PMO team, you will handle routine deployments while growing into more complex responsibilities.

Key Responsibilities:

• Lead planning and execution of deployment projects from start to finish, ensuring timely completion within budget and scope.
• Serve as the primary point of contact for customers, providing open, clear, and proactive communication.
• Monitor milestones, budgets, and resources to deliver high-quality results and exceed client expectations.

Logistics & Coordination:

• Oversee logistics including site assessments, equipment delivery, installation coordination, and vendor scheduling, minimizing delays and optimizing efficiency.
• Resolve day-to-day deployment challenges efficiently and escalate complex issues promptly, ensuring seamless project progress.

Documentation & Reporting:

• Maintain accurate and up-to-date project documentation and status updates for internal and external stakeholders, facilitating informed decision-making.
• Analyze project outcomes and share lessons learned to contribute to process improvement and enhance future project success.

Vendor & Process Oversight:

• Collaborate with third-party installation vendors, ensuring schedules align and proposals meet client expectations, promoting successful project execution.
• Monitor vendor performance and address quality or timing concerns promptly, maintaining high standards for project delivery.

Requirements:

• Minimum 2 years of experience in project coordination or management, preferably in operational or deployment environments, with a proven track record of delivering high-quality results.
• Strong communication skills with a customer-first mindset, combined with solid stakeholder management experience, ensuring effective collaboration and issue resolution.
• Experience managing logistics, vendor relationships, and multitasking in dynamic projects, with a focus on efficiency, accuracy, and timeliness.
• Beneficial exposure to retail technology or hardware deployments, as well as proficiency in Google Workspace, Microsoft Office, and project management tools, enhancing your ability to adapt to evolving project requirements.

RetailNext Values:

• Owning the Outcome: Take full accountability for assigned projects and customers, proactively flagging risks early to ensure successful project delivery.
• Collective Success: Work collaboratively with project urgency to support team success, sharing updates proactively to maintain transparency and alignment.
• Evolve to Solve: Seek ways to improve project management approach, applying feedback for enhancement to drive continuous improvement.
• Drive What Matters: Focus on activities delivering the highest client impact and project success, prioritizing efforts to maximize value.
• Say the Hard Things: Communicate project status honestly, raising risks and concerns early with Team Lead to ensure prompt issue resolution.

About Us: We are redefining the way retailers understand and optimize the in-store experience, offering innovative solutions to enhance performance, engage customers, and thrive in an evolving retail landscape.

What's It Like to Work Here?: Remote-First Hybrid: Work anywhere, anytime, with flexibility and autonomy. 90-Day Work Anywhere: Enjoy remote work opportunities for 90 days yearly, fostering productivity and work-life balance. Autonomy & Growth: Enjoy flexible schedules, ownership, and career investment, driving personal and professional growth.

Perks & Benefits: Best Self Allowance: Annual stipend for personal growth and development. Recharge Days: Monthly company-wide day off, promoting relaxation and rejuvenation. Career Growth: Invested in your growth and success.

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