Director of Customer Growth

2 weeks ago

Imus, Calabarzon, Philippines beBeeSuccess Full time $80,000 - $120,000
Customer Success Expertise

The Opportunity

As a Customer Success Manager, you will play a critical role in retaining and growing our customer base. Your responsibilities will go beyond onboarding and support.

You will build strong relationships with customers, help them achieve their goals, and ensure they receive maximum value from our product. This is not a simple customer support role. You will be a trusted advisor, strategist, and problem-solver.

This position supports our Real Estate Dashboard product. You will work flexible hours (7 PM - 4 AM ET), managing 200-300 accounts, and conducting regular touchpoints, product demos, and retention activities.

Key Responsibilities
  • Develop a deep understanding of our platform and use cases.
  • Guide clients in adopting features that improve their workflow and ROI.
  • Nurture customer health from onboarding through renewal.
  • Negotiate renewal terms and manage churn risks.
  • Identify upsell and cross-sell opportunities through consultative conversations.
Requirements
  • Experience in Account Management or Customer Success, especially in retention and product adoption.
  • Comfortable working flexible hours (7 PM - 4 AM ET) to support Australian clients.
  • Exceptional verbal communication skills - confident, personable, and professional on frequent client calls.
  • Experience with client demos and presenting product value.
  • Ability to manage a high-volume client portfolio (200-300 accounts) with structured engagement.
  • Familiarity with Salesforce and internal communication tools like Microsoft Teams.
  • Strong organizational skills - methodical and calm under pressure, even when managing multiple priorities.
Why Us?

We are a culture-first, values-driven team that lives by our core principles:

  • Customer First - always.
  • Passionate - we bring energy and heart to everything we do.
  • Sense of Urgency - speed matters when solving real problems.
  • Accountable & Reliable - we own our outcomes.
  • Relentless Execution - we get it done.

Here, you will find a place where your voice is heard, your work is valued, and your growth is accelerated.

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