Advanced Technical Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSystemAdministrator Full time $100,000 - $130,000
Job Description

This role involves resolving complex technical issues directly with customers via phone, email, and onsite. As the primary escalation point, you will be responsible for troubleshooting server network issues including Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware. You will also provide training to support teams as needed.


Key Responsibilities:
  • Troubleshoot advanced server network issues.
  • Provide training to support teams.
  • Manage Citrix Environments including XenApp, XenDesktop, and Netscaler products.
  • Set up, manage, and troubleshoot Active Directory environments.
  • Design, implement, and support virtualization technologies (VMware, Hyper-V, Citrix Xen).
  • Maintain and update documentation along with creation of technical procedures.
  • Device firmware and OS patching/upgrades as required.

Required Skills and Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Relevant certifications: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE.
  • 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment.
  • Proven ability to resolve complex technical issues.

Benefits:
  • Hands-on expertise with network troubleshooting and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices.
  • Strong experience managing Citrix environments (XenApp, XenDesktop, NetScaler).
  • Proficiency in Active Directory setup, management, and troubleshooting (Group Policy, DNS, DHCP).
  • Solid background in virtualization technologies (VMware, Hyper-V, Citrix Xen) including design, implementation, and ongoing support.
  • Familiarity with enterprise storage systems (iSCSI, RAID, SAN, NAS).
  • Expert-level skills in Office 365 and Azure administration, migrations, and license management for SaaS products.

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