Messaging Compliance Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCompliance Full time $800,000 - $1,000,000
Job Description:

About the Role

This is a specialized position that involves working closely with our Compliance & Monitoring team to ensure our customers can use their accounts to their full extent. The primary responsibility of this role will be to monitor messaging compliance in real-time, verify new account sign-ups and changes to customer registered business information.

The ideal candidate for this role will have exceptional attention to detail, excellent analytical skills and strong communication abilities. They should also possess a deep understanding of compliance regulations and be able to identify opportunities to educate customers on content guidelines and texting responsibly.

  • Monitor live message content for possible fraud, spam and phishing attempts
  • Detect and report suspicious activity and take appropriate actions to block accounts
  • Stay up-to-date on new compliance updates and share best practices with teams across the organization
  • Work closely with support teams to ensure customers are sending compliant messaging
Required Skills & Qualifications:

To be successful in this role, you will need:

  • English as your primary language, with secondary languages being a plus
  • At least 1 year of experience in live chat customer support for a software/SaaS platform or equivalent
  • Experience in a similar role, particularly one requiring high detail orientation
  • Critical thinking, communication and creative problem-solving skills
  • Ability to learn new software platforms quickly
  • Proven experience working autonomously and self-starting initiatives
  • Highly organized and able to prioritize tasks effectively
Benefits:

We offer a dynamic and inclusive work environment where everyone can thrive. Our values include

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